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Try reloading the page just to make sure it’s not a glitch with incomplete loading of the page. Please let me know if this resolves the issue, or if you require further assistance!Īnd Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.The blue question mark is what Safari shows when the image can not be found.


If it works on bios, please click here to resolve any software issues. I would recommend you to check if the Touchscreen is responding on the BIOS by restarting the computer and tapping on the F10 key to gain access to the same (note that it's a confirmed hardware failure if the touch doesn't respond on BIOS) and you will need to contact the HP Phone support to set up a repair service (Free, if the computer is within the hp warranty). Reconnect the power cord and turn on the power. The power light indicator on or near the power button might turn on briefly but then go out. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. With the power off, disconnect the power cord from the back of the computer. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. If Windows is open, click Start and then Shutdown. Use the following steps to perform a hard reset on a computer: Decreasing stored power is sometimes referred to as a "Hard Reset". Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. In the meantime, let's try these steps here: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Have you checked if the touchscreen works fine in Bios? To provide you with an accurate solution, I'll need a few more details:ĭid this happen after a recent software update? Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand the touchscreen isn't working, Don't worry I'll do my best to help you with this.
